Zoho desk AI Agent

Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Zoho desk MCP or direct API to create and update tickets, assign agents, manage workflows, and fetch customer insights through natural language.

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Zoho desk

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Zoho Desk is a context-aware helpdesk platform that helps support teams track, manage, and resolve customer tickets. It streamlines workflows and gives you actionable insights into every customer interaction.

23 Tools 0 Triggers

▪ Tools & Triggers

Supported Tools and Triggers

Every Zoho desk action and event your agent gets out of the box.

Create Ticket

Tool to create a new Zoho Desk ticket with subject, description, department, and requester details. Use when you need to create a support ticket in Zoho Desk. Returns the created ticket with id and webUrl for downstream chaining.

Get Agent

Tool to fetch details of a Zoho Desk agent. Use when you have an agent ID and need its full data, optionally including related resources.

Get Agents Count

Tool to get the total count of agents in Zoho Desk. Use when you need the number of agents optionally filtered by status, confirmation, or light agents.

Get Contact

Tool to fetch details of a Zoho Desk contact. Use when you have a contact ID and need its full data, optionally including accounts or owner details.

Get Contacts By IDs

Tool to fetch multiple contacts by their IDs using Zoho Desk's contactsByIds endpoint.

Get Department

Tool to fetch details of a Zoho Desk department by ID.

Get Department Logo

Tool to get/download a department's logo from Zoho Desk.

Get Departments Count

Tool to get the total count of departments in Zoho Desk. Use when you need the number of departments, optionally filtered by enabled status.

Get Ticket

Get Ticket Latest Thread

Tool to fetch the most recent thread of a ticket. Use when you need the latest conversation on a ticket.

Get Ticket Resolution

Get Ticket Thread

Tool to fetch a specific thread within a Zoho Desk ticket. Use when you need detailed thread information by ticket and thread IDs.

List Contact Accounts

Tool to list accounts associated with a Zoho Desk contact. Use when you need to retrieve the accounts linked to a specific contact.

List Contacts

Tool to list contacts with filters and pagination. Use when you need to fetch contacts from Zoho Desk with optional filtering, sorting, or field selection.

List Departments

Tool to list all departments in the current Zoho Desk organization.

List Organizations

Tool to list all organizations the current user belongs to. Use when you need to retrieve organization metadata like portal URLs, names, and editions.

List Roles

List Roles By IDs

List Teams in Department

Tool to list teams in the specified Zoho Desk department.

List Ticket Conversations

List Tickets

Update Many Tasks

Update multiple tasks in a single call using Zoho Desk API. Endpoint: POST /api/v1/tasks/updateMany

Upload Department Logo

Tool to upload/update a department logo in Zoho Desk.

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