Spoki AI Agent
Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Spoki MCP or direct API to send WhatsApp messages, manage campaigns, automate sales follow-ups, and handle customer support chats through natural language.
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Spoki is an Italian platform for automating WhatsApp communication via official APIs. It streamlines marketing, sales, support, and payment messaging for businesses.
▪ Tools & Triggers
Supported Tools and Triggers
Every Spoki action and event your agent gets out of the box.
Add Contact Operator
Tool to assign an operator to a contact's chat. Use this when you need to assign a team member to handle a specific contact's conversation. The operator must have been invited to the account first. Rate limited to 5 requests per minute.
Add Service User
Adds a new service user with a specific role to your Spoki account. Use this when you need to create service accounts for automation, API integrations, or specialized operator roles. Rate limit: 10 requests per minute.
Check Role Private Key
Tool to check if a service user role has a private key configured. Use when you need to verify key status for a role. Rate limit: 10 requests per minute.
Clone Template
Tool to create a duplicate copy of an existing template. Clone starts in DRAFT status. Use when you need to duplicate a template by ID.
Create Account Onboarding Link
Tool to create an onboarding link for a specific Spoki account. Use when you need to generate a setup link to help users configure their account.
Create Custom Field
Creates a new custom field in Spoki for storing additional contact data. Use this action when you need to define extra data points that can be stored on contacts beyond the standard fields. Custom fields are useful for tracking business-specific information like customer IDs, preferences, subscription dates, or any other structured data. The custom field will be available for use immediately after creation across contact management, automation workflows, and API operations. Ensure the label and code are unique and descriptive for easy identification and usage.
Create Contact List
Creates a new contact list in Spoki for organizing and managing contacts. Use this action when you need to create a new list for grouping contacts by campaigns, segments, or any other organizational criteria. Lists are essential for targeted messaging, automation workflows, and campaign management. Rate limit: 10 requests per minute.
Create Media File
Tool to create a new media file entry in Spoki. Use when you need to register external media files (images, videos, documents) that can be used in campaigns, messages, or other Spoki features. Rate limit: 120 requests per minute.
Create or Update Contact
Creates a new contact or updates an existing contact in Spoki using the phone number as the unique identifier. This action performs an "upsert" operation: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use this when you need to: - Add new contacts to your Spoki account - Update existing contact information (name, email, language, custom fields) - Ensure contact records are synchronized with external systems The phone number must be in E.164 format (international format with country code).
Create Template
Creates a new WhatsApp message template with localizations, buttons, and media headers. Use when you need to define a reusable template for marketing campaigns, transactional notifications, or authentication messages. Templates must be approved by WhatsApp before use (created in DRAFT status). Rate limit: 10 requests per minute.
Create Ticket
Tool to create a new support ticket in Spoki. Use when you need to create a ticket for tracking customer support issues or requests. Rate limit: 120 requests per minute.
Delete contact
Tool to delete a specific contact. Use after confirming the contact ID. Example prompt: "Delete contact with ID 1091234."
Delete Custom Field
Tool to delete a specific custom field. Cannot delete if the custom field is used in automations. Rate limit: 5 requests per minute.
Delete list
Tool to delete a specific list. Use after confirming the list ID. Rate limit: 5 requests per minute.
Delete media file
Tool to delete a specific media file. Use after confirming the media ID. Rate limit: 60 requests per minute.
Delete role
Tool to delete a specific role. Use after confirming the role ID. Cannot delete the sole admin role. Rate limit: 5 requests per minute.
Delete template
Tool to delete a WhatsApp template. Use force_delete=true for templates used in automations. Rate limit: 10/min.
Delete ticket
Tool to delete a specific ticket. Use after confirming the ticket ID. Rate limit: 60 requests per minute.
Generate Role Private Key
Tool to generate a private key for a service user role. Use when you need to create API credentials for service users. Rate limit: 10 requests per minute.
Get Account Current Report
Tool to get the current report for a specified account. Use when you need up-to-date metrics on messages and conversations for an account. Note: result is cached for 30 minutes.
List Accounts
Tool to retrieve a list of Spoki WhatsApp Business accounts with their details. Use when you need to view all accounts accessible to the authenticated user, including their credit balances, status, and language settings. Note: This endpoint has a rate limit of 5 requests per minute.
List Agencies
Tool to list all agencies accessible to the user. Use when you need to retrieve all agencies for the authenticated account.
List Automations
Tool to list, search, and filter automations. Use after authenticating to retrieve available automations and apply optional search or platform filters.
List campaigns
Tool to list, search, and filter campaigns. Use when you need to retrieve campaigns optionally filtered by scheduled datetime.
List Contacts
Tool to list, search, and filter contacts. Use when you need to retrieve contacts with optional search and filters.
List Custom Fields
Tool to list, search, and filter custom fields. Use when you need to fetch available custom-field definitions by label or code.
List Lists
Tool to list, search, and filter contact lists. Use when you need to retrieve all lists or find specific lists by name. Rate limit: 5 requests per minute.
List media
Tool to list media files. Returns all media files with their details including title, content type, format, and URLs. Use when you need to retrieve or browse available media files in the account.
List Partners
List all partners accessible to the authenticated account. Partners represent business partners or affiliates associated with your Spoki account.
List Reports
Tool to list, search, and filter usage reports. Use when you need to retrieve historical usage metrics with optional filters. Note: results are cached for 30 minutes.
List Roles
Tool to list user roles in the system. Use when you need to retrieve all role assignments for users in the account.
List tags
Lists all tags in the account. Returns tag details including id, name, color, and order. Use this when you need to view all available tags or find a specific tag by name.
List templates
Tool to list, search, and filter WhatsApp templates. Use when you need to retrieve available templates, optionally filtering by keywords.
List Tickets
Tool to list, search, and filter tickets. Use when you need to retrieve tickets with optional pagination and filters.
Remove All List Contacts
Tool to remove all contacts from a list. Use when you need to clear all contacts from a specific list. Rate limit: 5 requests per minute.
Remove Contact Operator
Tool to remove an operator from a contact's chat. Use when you need to unassign an operator from handling a specific contact's conversations. Rate limit: 5 requests per minute.
Remove Contacts from List
Tool to remove specific contacts from a list. Use when you need to unsubscribe or remove multiple contacts from a particular list. Rate limit: 5 requests per minute.
Resend Invitation
Tool to resend an invitation email. Use when you need to resend an existing invitation. Rate limit: 5 requests per minute.
Retrieve Account
Retrieves detailed information about a specific Spoki WhatsApp Business account. Returns comprehensive account details including credit balance, verification status, messaging limits, quality metrics, timezone settings, and Facebook integration configuration. Use this action when you need to check account status, credit levels, or configuration details. Note: You must have access permissions for the specified account ID.
Retrieve Automation
Tool to retrieve details of a specific automation. Use when you need name, first message, webhooks and timestamps of an existing automation.
Retrieve Contact
Tool to retrieve details of a specific contact. Use when you have a contact ID and need full profile details.
Retrieve Custom Field
Tool to retrieve details of a specific custom field. Use when you have a field ID and need its metadata before using it in automations.
Retrieve List
Tool to retrieve details of a specific list by ID. Use when you need list metadata and contact count. Rate limit: 5 requests per minute.
Retrieve Media
Tool to retrieve details of a specific media file by ID. Use when you need media file metadata.
Retrieve Role
Tool to retrieve details of a specific role by ID. Use when you need role information for a given role ID. Rate limit: 5 requests per minute.
Retrieve Tag
Tool to retrieve details of a specific tag. Use when you need tag metadata by ID.
Retrieve Template
Tool to retrieve details of a specific template. Use after obtaining a template ID.
Revert Template to Draft
Tool to revert a WhatsApp template back to DRAFT status, removing it from WhatsApp. Use when you need to unpublish a template and return it to draft mode for editing.
Bulk Sync Contacts
Tool to bulk sync (create or update) multiple contacts in a single request. Rate limit: 1 request per minute. This action performs bulk "upsert" operations: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created Use when you need to: - Import multiple contacts from external systems - Synchronize contact lists in bulk - Efficiently create or update many contacts at once IMPORTANT: Do not use this action to update contacts before initiating an automation. The strict rate limit (1/min) makes it unsuitable for automation workflows.
Sync Contacts to List
Tool to create or update contacts and add them to a specific list in Spoki. Rate limit: 1 request per minute. This action performs bulk "upsert" operations and list assignment: - If a contact with the provided phone number exists, it will be updated with the new information - If no contact exists with that phone number, a new contact will be created - All synced contacts are automatically added to the specified list Use when you need to: - Add multiple contacts to a specific list - Import contacts from external systems directly into a list - Synchronize contact lists with list membership Maximum 500 contacts per request. Phone numbers must be in E.164 format (international format with country code).
Update Campaign
Tool to update an existing campaign's name, status, or scheduled time. Use when you need to modify campaign details after creation. Rate limited to 5 requests per minute.
Update Contact
Tool to update an existing contact in Spoki. Use when you need to modify contact information for a specific contact ID. Only the fields provided will be updated; other fields remain unchanged.
Update Custom Field
Tool to update a specific custom field. Use after retrieving a field to change its label.
Update Invitation Role
Tool to update the role of a pending invitation. Use when you need to change the role assigned to an existing invitation. Rate limit: 5 requests per minute.
Update Media
Tool to update an existing media file in Spoki. Use when you need to modify media file details like title. Rate limit: 120 requests per minute.
Update Role
Tool to update a user's role. Use when you need to change a user's role assignment. Rate limit: 10 requests per minute.
Update Template
Tool to update an existing WhatsApp template in Spoki. Use when you need to modify template name, category, subcategory, or localization details. Rate limit: 10 requests per minute.
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