Respond io AI Agent
Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Respond io MCP or direct API to send messages, fetch conversations, tag contacts, and automate customer replies through natural language.
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Respond io is an AI-powered customer conversation management platform for teams to manage, automate, and analyze conversations across channels. It centralizes chat, email, and messaging for faster, smarter customer support and engagement.
▪ Tools & Triggers
Supported Tools and Triggers
Every Respond io action and event your agent gets out of the box.
Add internal comment to conversation
Tool to add a comment (internal note) to a contact's conversation. Use after verifying the contact identifier.
Create Contact
Creates a new contact in the respond.io workspace with the specified details. The contact is identified by email, phone number, or contact ID. Supports adding profile information, language preferences, and custom fields that have been pre-configured in the workspace.
Create Space Tag
Creates a new tag in the Respond.io workspace for organizing and categorizing contacts and conversations. Tags help with segmentation, filtering, and workflow automation. Each tag must have a unique name within the workspace.
Get Message
Tool to retrieve a specific message. Use when you need the details of a message sent to or received from a contact.
List channels
Tool to retrieve a list of channels connected to the workspace. Use when you need to enumerate all messaging channels with pagination support.
List users
Tool to retrieve a list of users in the workspace. Use when you need to fetch all workspace users for auditing or assignment.
Update Space Tag
Updates an existing workspace tag by its current name. You can modify the tag's name, description, or emoji. Note: Color codes are not currently supported by the API and will be rejected if provided. At least one field besides currentName must be provided to update.
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