Gorgias AI Agent
Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Gorgias MCP or direct API to automate ticket replies, update order statuses, assign conversations, and tag customers through natural language.
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Gorgias is a helpdesk and live chat platform built for e-commerce brands. It helps automate support, manage orders, and unify customer communication across channels.
▪ Tools & Triggers
Supported Tools and Triggers
Every Gorgias action and event your agent gets out of the box.
Add Ticket Tags
Adds tags to a ticket in Gorgias.
Create Account Setting
Creates a new account setting in Gorgias.
Create Customer
Creates a new customer in Gorgias.
Create Team
Creates a new team in Gorgias.
Create Ticket
Creates a new ticket in Gorgias.
Delete Customer
Deletes a specific customer from Gorgias.
Delete Customer Field Value
Deletes a specific field value for a customer in Gorgias.
Delete Customers
Deletes multiple customers from Gorgias.
Delete Team
Deletes a specific team from Gorgias.
Delete Ticket
Deletes a specific ticket from Gorgias.
Delete Ticket Field Value
Deletes a specific field value for a ticket in Gorgias.
Get Account
Retrieves your Gorgias account information.
Get Customer
Retrieves a specific customer from Gorgias.
Get Event
Retrieves a specific event from Gorgias.
Get Team
Retrieves a specific team from Gorgias.
Get Ticket
Retrieves a specific ticket from Gorgias.
List Account Settings
Lists all account settings in Gorgias.
List Customer Field Values
Lists all field values for a customer in Gorgias.
List Customers
Lists customers in Gorgias with various filtering options.
List Events
Lists events in Gorgias with various filtering options.
List Teams
Lists teams in Gorgias.
List Ticket Field Values
Lists all field values for a ticket in Gorgias.
List Tickets
Lists tickets in Gorgias with various filtering options.
List Ticket Tags
Lists all tags for a ticket in Gorgias.
Merge Customers
Merges two customers in Gorgias, combining their data and history.
Remove Ticket Tags
Removes tags from a ticket in Gorgias.
Set Customer Data
Sets the complete data object for a customer in Gorgias.
Set Ticket Tags
Sets the complete list of tags for a ticket in Gorgias.
Update Account Setting
Updates an existing account setting in Gorgias.
Update Customer
Updates an existing customer in Gorgias.
Update Team
Updates an existing team in Gorgias.
Update Ticket
Updates an existing ticket in Gorgias.
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