Freshservice AI Agent
Securely connect your AI agents and chatbots (Claude, ChatGPT, Cursor, etc) with Freshservice MCP or direct API to create incidents, update tickets, manage assets, and automate ITSM workflows through natural language.
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Freshservice is a cloud-based IT service management (ITSM) platform for incident, asset, and service desk operations. Streamline your IT support with automation and centralized control.
▪ Tools & Triggers
Supported Tools and Triggers
Every Freshservice action and event your agent gets out of the box.
Bulk Update Tickets
Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
Create Service Request
Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Get Problem Form Fields by Workspace
Tool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
List Release Form Fields
Tool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
Get Freshservice Ticket
Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
List Freshservice Locations
Tool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
List Service Catalog Items
Tool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
List Freshservice Tickets
Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
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